Megan Porter, MHA, MS, OTR/L, has worked for UofL Health for the last 11 years. She currently serves as patient experience manager, where she utilizes coaching opportunities to showcase best practices and tactics to enhance our organization’s culture for our patients, visitors and team members.
“My favorite thing about UofL Health is the way our senior leaders invest in our culture,” Megan said. “We have some great talent and great things happening at UofL Health, and I am so excited to be a part of the work we are doing in patient experience.”
Megan navigates patient and employee experiences, impacting how UofL Health provides care across the organization. She and her team can guide their work using data from patient surveys or employee engagement surveys, in collaboration with best practices and tactics in health care.
When asked what her goal is for UofL Health, Megan emphasized the importance of providing exceptional care to those we serve.
“I want people to wake up and feel they love the work they do and their job because then they are more likely to foster an exceptional experience for our internal and external customers,” Megan said.
Megan lives out the organization’s mission by including compassion and innovation in her education about patient-centered care.
One thing you may not know about Megan is that she is also a photographer outside of work. It’s one of her most beloved hobbies.
Megan also enjoys traveling, seeing different places and taking in the beauty of the world.
Megan was born and raised here in Louisville. She attended Spalding University where she received her master of occupational therapy and Grand Canyon University where she received her master of health care administration.
If Megan could constantly learn any skill, it would be to help others see the worth and value in themselves.
Megan lives by the following piece of inspiration: “Love is patient, love is kind. Remember this because people all carry different loads of baggage, it all weighs differently on them. Bring kindness, peace and encouragement. Sometimes you just have to help someone unpack the baggage.”
If you see Megan out and about, be sure to say “hello” and ask her about photography or traveling. She would love to get to know you!