Gregory Lucky, MBA, Certified Lean Six Sigma Black Belt (CLSSBB), has worked with UofL Health for nearly five years. He currently serves as the director of patient access for UofL Health – UofL Physicians. In this role, Gregory leads teams in two departments, the Access Center and Central Business Office (CBO), in four functional areas including precertification, patient financial assistance and visit eligibility validation. He handles strategic planning and collaborating with facility and clinic leaders in addition to managing projects and process improvement efforts.
In his position, Gregory’s team answers patients’ scheduling calls, connects patients with the outpatient care they need, ensures patients are not left with unnecessary medical bills due to incorrect insurance information, finds solutions for patients facing financial hardship and protects the organization’s revenue stream.
When asked what his favorite thing was about UofL Health, Gregory said the mission and the people.
“I believe in what we’re doing, which gives my work purpose, far beyond a paycheck,” Gregory said. “Knowing that my team touches so many peoples’ lives is extremely rewarding. My team is taking care of patients in meaningful ways, and I feel blessed to support them in that effort.”
Gregory hopes to see UofL Health become Kentuckiana’s health care employer of choice.
UofL Health’s mission is, as an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care. Gregory lives out UofL Health’s mission by focusing on compassionate and innovative patient-centered care with his team.
“I try to focus on my people,” Gregory explained. “If we foster an environment that exhibits compassion, our team members are better positioned to pass that along to our patients.”
One thing you may not know about Gregory is that he loves to cook, keep his space tidy and practice graphic design.
While he may be from southern California, Gregory attended Indiana Wesleyan University where he obtained his bachelor’s degree. He also attended Bellarmine University for his master of business administration.
Do you know how to play an acoustic guitar? If you do, you need to connect with Gregory. He’s looking to learn how to play one.
In his free time, you can catch Gregory watching “All Rise” on Hulu, reading “12 Rules for Life” by Jordan B. Peterson or listening to the “Craig Groeschel Leadership Podcast.”
With Gregory’s strong focus on innovation and patient-centered care, he also looks to inspire his teams. One piece of inspiration he lives by is the Bible verse, “Seek justice, love mercy, walk humbly with your God,” from Micah 6:8.
If you see Gregory out and about, be sure to say “hello” and ask him about the furniture he builds in his free time or graphic design. He would love to get to know you!